Subscription Plans

What is included in my plan?
Our plan benefits are tailored to your needs, whether you're using Roomi to find a new roommate or you're using Roomi for business.  For perso...
Wed, 3 Nov, 2021 at 4:18 PM
What is your refund policy?
Refunds are only available within the first 24 hours after a purchase is made. After 24 hours of purchase, no refunds or prorated costs are available. You c...
Wed, 24 Nov, 2021 at 12:03 PM
I want to cancel my auto-renewal plan
Things to know: Deleting the Roomi app from your phone won’t cancel your auto-renewal plan.  Auto-renewal plans must be canceled on the platform you m...
Wed, 24 Nov, 2021 at 12:18 PM
I canceled my auto-renewal plan but was charged anyway
If you cancel your auto-renewal plan after your renewal date, you'll be charged for that renewal period. If you canceled before your renewal date and ...
Wed, 24 Nov, 2021 at 12:10 PM
I subscribed to a plan but it isn't working
If you are subscribed to a plan (through iOS or Android) and you uninstalled the app or switched devices, you'll need to restore your purchase. Here&#...
Wed, 24 Nov, 2021 at 12:10 PM
How do I update my payment information?
You'll need to update your payment information on the same platform you subscribed on. Follow the instructions below for each platform (iOS, Android, a...
Wed, 24 Nov, 2021 at 12:12 PM
I was charged twice or charged the wrong amount
Please follow the steps below to correct a double or incorrect charge.  If you subscribed on iOS If you made this purchase on your iPhone, please contact ...
Wed, 24 Nov, 2021 at 12:14 PM
What are subscriptions plans?
Roomi's new premium plans are here! They'll help you make the most out of Roomi and find roommates and tenants fast. You can choose weekly or mont...
Wed, 24 Nov, 2021 at 11:54 AM