Help Center

Getting started 6

• How to get the most out of Roomi
• Why get verified?
• Is Roomi free to use?
• I have a feature request for Roomi Team!
• How do I contact Roomi Support?

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Your account 4

• Deleting my data under the General Data Protection Regulation (GDPR)
• I can't log in to my account and/or it's been disabled
• I keep receiving a message that I have exceeded my daily message limit, but I have not sent any messages since last week. Can you please advise me on what to do?
• How do I edit my profile?

In app purchases and subscriptions 7

• How do I cancel my subscription?
• How do I update my payment information?
• I canceled my auto-renewal plan but was charged anyway
• I have already paid for the weekly verification plan, but you are still being prompted to pay for it.
• I purchased a plan but I don’t see it in my account

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Trust and Safety 5

• What is displayed in my public Roomi profile?
• Spotting and Avoiding Scams
• Flagging profile and listings
• What do the different verification types mean?
• Which is the right verification for me?

Roomi for Business 1

• Using Roomi for Business users

Submit a Bug Report 1

• Submit a bug report

Troubleshooting 1

• Basic Troubleshooting