What is your refund policy?

Created by Team Roomi, Modified on Thu, 18 May, 2023 at 1:14 PM by Team Roomi

The refund policy stated here applies to all purchases made in our Services placed via AppStore, Google Play, or Website:

After a purchase is made, no refunds or prorated costs are available. No refunds will be issued for incomplete Identity verifications. Failure to submit the Identity verification after purchasing any plans on any of Roomi's platforms does not constitute a reason for either cancelation or refund.

To make sure you don't get charged for a future payment, cancel your auto-renewal plan at least 24 hours before the end of the billing cycle. Auto-renewals plans that are not canceled 24 hours prior to the billing date do not qualify for a refund. Auto-renewal plans are canceled in the platform you made the purchase.

If you cancel your auto-renewal plan in between billing cycles, you'll still be able to use your plan for the days you paid for. Deleting or deactivating your account does not cancel your auto-renewal plan.

Purchasing a plan does not generate a verification status unless the Identity has been verified and approved by third-party providers.

App Store purchase: We do not have the ability to cancel and issue refunds for purchases placed via Apple, should you need to cancel and request a refund you can request it to Apple and they will provide a refund should you request to abide by their TOS.

Google Play purchase: You can request a cancelation and refund of your plan within 48 hours from the purchase date. It will be Google's decision to approve or deny your refund request.

Web purchases: after a purchase is made, no refunds or prorated costs are available.  

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