I canceled my auto-renewal plan but was charged anyway

Created by Team Roomi, Modified on Thu, 18 May, 2023 at 12:09 PM by Team Roomi

If you cancel your auto-renewal plan after your renewal date, you'll be charged for that renewal period.

If you canceled before your renewal date and were still charged, follow these steps:

Web (Roomiapp.com)

If this purchase was made on our website, please reach out to hello@roomiapp.com and we'll help you right away.


If you made this purchase on your iPhone, please contact Apple Support to report this issue. Apple manages all transactions directly, including refunds.


If your purchase was processed by Google Play, please contact Google Play Support to report this issue. Google manages all transactions directly.

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