Roomi's mission is to provide a safe and secure platform for you to find roommates on the internet. One way we do this is by verifying your identity and completing a background check, so other users know they are speaking to a real human.

ID verification and background checks are available when you upgrade your account to an active Roomi Gold Subscription.

Learn more about Subscriptions


How to upgrade on Web

Step 1: Log in to your account
Step 2: Click on the top right Down Arrow (see screenshot)


Step 3: Upgrade your account to Roomi Gold

Step 4: Choose your subscription duration and proceed to the secure checkout.

Step 5: After a successful payment, you'll be prompted to submit your ID for verification and initiate a background check.
Step 6: Once your background check clears you'll be awarded a Fully verified badge on your profile—letting other users know you're background checked and have submitted an ID. If your background check fails, you'll be awarded a Partially verified badge because you submitted your ID for review.


Note: Background checks expire at the end of your subscription, but your account will remain Partially verified (ID Verified) forever.


How to upgrade on Mobile Apps

Step 1: Log in to your account

Step 2: On Menu on the bottom, go to More (see screenshot)

Step 3:  Upgrade your account to Roomi Gold


Step 4: Choose your subscription duration and proceed to the secure checkout.

Step 5: After a successful payment, you'll be prompted to submit your ID for verification and initiate a background check.
Step 6: Once your background check clears you'll be awarded a Fully verified badge on your profile—letting other users know you're background checked and have submitted an ID. If your background check fails, you'll be awarded a Partially verified badge because you submitted your ID for review.


For a complete list of terms, please visit our Background Check Policy here. 



Using Roomi for Business?

Business users can access our verification products by upgrading your account a Solo Agent or Unlimited plan. You'll receive a Verified Partner badge when you verify your ID verification. 


How to upgrade on Web

Step 1: Log in to your account
Step 2: Click on the top right down arrow (see screenshot)




Step 3: Click on "Upgrade to get more leads"

Step 4: Choose Solo Agent or Business Unlimited

Step 5: Choose your subscription duration and proceed to the secure checkout.

Step 6: You'll be prompted to submit your ID for verification. Once that's complete you'll receive a Verified Partner badge on your profile!


Note: We accept a passport, state-issued ID,  or driver's license for ID Verification. NYC City ID cards are not accepted. Your ID must be valid and not expired.


How to upgrade on Mobile Apps for Business Users

Step 1: Log in to your account

Step 2: Under Menu on the bottom, go to More (see screenshot)

Step 3:  Upgrade your account to Solo Agent or Unlimited

Step 3: Choose your subscription duration and proceed to the secure checkout.

Step 4: You'll be prompted to submit your ID for verification. Once that's complete you'll receive a Verified Partner badge on your profile!


Note: We accept a passport, state-issued ID,  or driver's license for ID Verification. NYC City ID cards are not accepted. Your ID must be valid and not expired.



All about ID verification and other badges


Fully verified (represented by a green checkmark)
The user has verified their ID and completed a background check.


Partially verified (represented by an orange checkmark)
The user has submitted and verified their ID.


Verified Partner
This business user has submitted and verified their ID.

Not verified
The user has not completed any identity verifications.


Other badges

You'll find these badges in user profiles.

Email confirmed
The user has confirmed their email

Phone confirmed
The user has confirmed their phone number

Bank connected:
The user has confirmed and connected their bank and you can safely transfer money with them

LinkedIn
The user has connected their LinkedIn

Facebook
The user has connected their Facebook